Frequently Asked Questions

Am I protected from COVID-19 when using DeliverMyPrescription?

Yes - our courier partners are committed to limiting the spread of COVID-19 as much as possible. They are following stringent government guidelines regarding the handling of packaging, the exposure of their warehouse and delivery staff and the wearing of Personal Protective Equipment (PPE) to ensure they are able to deliver your prescription as quickly and as safely as possible.

Please be advised that courier policies, including but not limited to their stated delivery times, are subject to change in this unstable time. DeliverMyPrescription endeavours to keep its customers updated as and when such developments arise.

 

What is DeliverMyPrescription?

DeliverMyPrescription is a premium prescription delivery service that allows those who are entitled to free prescriptions and cannot leave their homes, to fulfil their urgent medical needs.

DeliverMyPrescription exists to supplement the stellar work being done by the NHS volunteer delivery network, and has been established to ensure the community demand for prescription delivery can be satisfied under any circumstance. By ordering your prescription to be dispensed from your community pharmacy, you will support a local independent business, helping your pharmacists provide essential services to the your community.

To get your prescription delivered, you need to enter your name, address and contact details to allow your local pharmacy to verify your eligibility for our service. At this stage, we will also ask for your payment details to allow the process to flow as seamlessly as possible. However, we will not request payment until your prescription has been physically collected by your chosen courier.

 

Who is eligible to use DeliverMyPrescription? 

At this time, DeliverMyPrescription is only available to individuals who are eligible for free repeat prescriptions, or who have arranged prepayment through the Prescription Prepayment Certificate (PPC) scheme.

You are entitled to free prescriptions if you;

 

You can check your eligibility for free prescriptions by following the link below:

https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick

  

Who should I contact if I have a question about my medicine?

You should contact your pharmacy.

DeliverMyPrescription is unable to offer any medical advice beyond what we have given on this website regarding prescribed medicines. Any medical queries of any nature should be directed to your local pharmacy. 

 

Can I order a repeat prescription on behalf of a child, friend, neighbour or relative? 

Yes - as long as they are eligible for our service!

You are able to use DeliverMyPrescription to order prescriptions on behalf of another individual, provided you have their express permission to do so. You are fully entitled to order a prescription on behalf of a child provided you are over the age of 18, and you are, or have the express permission of, the child’s parent or guardian.

The individual must meet the eligibility criteria stipulated for our service. These criteria can be found by clicking here.

Please ensure that you enter the exact name and delivery address with which the individual on behalf of whom you are acting is registered with the NHS. If this information is not provided accurately, your pharmacy will be unable to dispense the prescription.

For more detailed information regarding eligibility for our service, please click here.

Please note that our courier partners cannot deliver a prescription to a minor so you, or the child's parent or guardian, must be in to receive the prescription.

For further information regarding the submission of accurate information, and acting on behalf of another individual, please refer to our Terms and Conditions of Service. 

For a comprehensive list of FAQs and additional service information, please visit https://help.delivermyprescription.co.uk.